Privacy Policy
Effective date: October 10th, 2025
Who we are: New Way Language Learning LLC (dba “Vokally”),
5900 Balcones Drive #19026, Austin, TX 78731, USA.
Contact: info@vokally.com
What we collect
- Account & contact: name, email, phone, time zone.
- Scheduling & class info: your plan, session times, attendance.
- Payments: processed by Stripe; we do not store full card numbers.
- Support messages and preferences.
- Basic site/app logs (security and performance).
We do not record classes for replays or QA for our live lesson program.
Where your data lives
- TutorBird (Student Portal) for schedule and basic profile (email, phone, time zone).
- Stripe for payments.
- Zoom for live classes.
- Standard business tools (e.g., Google Workspace email/docs).
How we use data
- Provide classes, scheduling, and support
- Process payments and manage your plan
- Send class reminders and service updates
- Improve our programs and operations
Legal bases (EU/UK users)
We process data to perform our contract, for legitimate interests (run and improve the service), and with consent where required (e.g., optional marketing).
Marketing
We may send program updates or tips. You can unsubscribe at any time. We do not sell your personal data.
Sharing
We share data only with service providers listed above and as required by law. We don’t sell or rent personal data.
Security & retention
We use industry-standard safeguards (encryption in transit, limited access, 2FA for staff accounts where available). We keep data while your account is active and as needed for legal/accounting purposes, then delete or anonymize it.
Your rights
US: you can access, update, or delete your info by emailing us.
EU/UK: you may request access, correction, deletion, portability, or restriction; you may object to processing or withdraw consent where we rely on it. You can lodge a complaint with your local data authority.
To make a request, email info@vokally.com. We’ll respond within a reasonable time.
International transfers
Your data may be processed in the United States. We use appropriate safeguards when transferring data internationally.
Children
Our services are for adults (18+). We do not knowingly collect data from children.
Changes
Changes We’ll update this policy when needed and post the new effective date. For material changes, we’ll notify you by email or portal notice.