Terms & Conditions
Effective date: October 10th, 2025
Who we are: New Way Language Learning LLC (dba “Vokally”),
5900 Balcones Drive #19026, Austin, TX 78731, USA.
Contact: info@vokally.com
1) What we offer
- Live language classes online or in person (Austin, TX area): 1:1, 2:1, and small groups (corporate: up to 5)
- Immersion events (online and in person, Austin area)
- Vokally+ (on-demand membership; planned)
You must be 18+ to enroll.
2) Plans & payments
- Essential (monthly): $288/mo, 8 lessons (50 minutes each)
- Progression (pack): $1,399, 48 lessons
- Mastery (pack): $2,590, 96 lessons
- Vokally+ (planned): $39/mo or $390/year
- Payments are processed by Stripe. Prices shown in USD.
3) Scheduling, cancellations, make-ups
- Less than 24 hours’ notice or no-show: the class is deducted from your plan.
- One free cancellation per month (no questions asked).
- More than 24 hours’ notice: you can reschedule—email us or your instructor.
- Make-ups: Friday or Saturday 10:00 a.m.–2:00 p.m. (CDT), subject to availability.
- Email at schedule@vokally.com or with your instructor.
- Make-up cancellation: cancel ≥24 hours in advance, or it counts as taken.
- Emergencies: let us know ASAP; we’ll review on a case-by-case basis.
4) Pause/breaks & holidays
- You may pause up to 4 weeks per 12 months (minimum 1 week).
- U.S. federal holidays and the last week or two of December: no classes; these do not count against your pause time.
5) Expirations
- Monthly (Essential): 8 lessons must be used within the month; the cycle resets monthly.
- 48-lesson pack: expires 12 months from the date of purchase.
- 96-lesson pack: expires 18 months from the date of purchase.
6) 30-day money-back guarantee
If you’re not satisfied, cancel within 30 days of your first class.
- Monthly plan: we refund your payment minus completed lessons at $36/lesson.
- 48/96 packs: we refund all unused lessons at your pack rate.
- After 30 days, purchases are non-refundable.
7) Student conduct & tech
- Be respectful with instructors and peers.
- Don’t share Zoom links or materials publicly.
- Please use a laptop or tablet for classes (no phones).
8) Materials & usage
Vokally provides materials (PDF, audio, video) for your personal, non-commercial use in the course. Please don’t redistribute or resell them.
9) Service changes
We may update schedules, instructors, or platforms when needed to keep service running smoothly.
10) Governing law
These Terms are governed by the laws of Texas, USA. Venue: state or federal courts located in Travis County, Texas.